I talked to their mechanics when we picked it up and even they were shocked that they charge so much for labor. I guarantee they aren't getting a quarter of that in pay.
Please do not waste your money on their dune buggies and consider not shopping at 231 Farm Store - they do not take care of their existing customers. And they are doing anything for their local economy except lining the owner's pockets.
We were quoted $500 for the new engine and about 2 hours of labor, or about $600 total for the repair. From that we could assume that labor was about $50 per hour. Upon the work being completed we went to pick up the dune buggy and the engine was a little less than $500 - yay. But then they decided to charge us for 2.5 hours of labor and $125 PER HOUR for labor. I was directed to the owner who shows me a small form, that we never got, that states they charge $125 for a diagnostic fee. I pointed out that a diagnostic fee is different from an hourly mechanic's rate and that a ridiculously exorbitant rate. She could careless, that is what they charge per hour even though their form says it is a diagnostic fee. This wasn't high tech mechanic work, this was unbolting one engine and putting on another on the outside of a dune buggy..... an $1800 dune buggy we just bought from them!
Very dissatisfied.
231 Farm Store likes to go on and on about buying local, but they are no better, and probably even worse, than national chain stores. 231 Farm store gouges their customers, sells subpar products and from the reaction of their mechanics they pay their employees a tiny fraction of the labor rates.
Erin and her team were amazing in helping me find the perfect golf cart for my family. I went in on a Saturday and they answered all my questions and provided the most honest feedback about what was worth it and what wasn't when it came to options. Halfway through the week I changed my mind about not only some options but the model also. Let me tell you, they were so accommodating and had no problem with the last minute change on Thursday for a Saturday delivery. I got a custom cart with delivery in a week! Even after purchase and delivery, Erin has been great to answer any questions and provide helpful tips. I highly recommend 231 Farm & Outdoor Sports. Thanks Erin & team for all your help!
I could have paid a good chunk, almost half for a brand new mower at this rate for what I have paid for you to repair this one and I bet this work won't last.
Please save your money! 231 promotes their dune buggies all Christmas season and they are junk. Our kids used their money they had saved for years to buy a dune buggy from them. Within a week it wouldn't start, within 6 months the engine needed to be replaced.
Oh, and to add insult to injury....the manager refused to give us a military discount because we complained about the exorbitant labor charges.
So we send our Tractor mower in for a spring tune up to look at our steering column, 2 weeks go by and no news, we call no answer, twice, so we drive over to hear "thank goodness you're here can you pick your mower out for us!!!!" they had lost the identification tag to the mower... 5 weeks, $600 later they drop it off to not only hit the deck while unloading but then have it spew all it's oil contents on our shed floor and spit smoke and oil at us when we try to use it. They pick it up 2 weeks later and 3 deck hits later trying to reload during pickup, they charge us an additional $165 saying the drain plug was loose and that it's not their fault!!! They don't touch the drain plug during oil changes!!! But you know oil drain plugs just come loose over time... nothing to do with their incompetent employee hitting the deck during drop off twice, trying to jump it over the truck ramp to get it loose. Oh yeah and not that it was just in your care for a tune up and you should have checked all plugs, sockets and bands for looseness.
Won't be giving your name out to anyone any time soon, nothing but bad customer service all round, from no one ever picking up the phone, to work never being done in a timely manner. Talk about taking their customers for a ride.
231 Tractor Supply's service department is horrible. Our LS tractor stopped working with less than 50 hours on it. We dropped the tractor off - told them what happened and told them about a hydraulic leak. They had the tractor for over 3 weeks. We finally picked the tractor up, unloaded it from the trailer a day later and immediately saw the hydraulic leak was still a problem. Called right away to tell them this and they said to bring it in again. Now, mind you, their store is 80 miles from our house. If they couldn't fix it the first time, why would I drive it 80 miles and leave it for weeks again in the hopes that it would get fixed the 2nd time. Completely unhappy with the service we've received from this store. The site made me give them one star before it would let me post this review. In my opinion, they don't deserve even one star.
As always...excellent, friendly service. Love this place!
I wonder if the owner knows this is how is business is run.
231 Farm Outdoor Sports is a US Food place based in Prince Frederick, Maryland. 231 Farm Outdoor Sports is located at 171 Skipjack Rd, Prince Frederick, MD 20678, USA.
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